Welcome to IHPet.com! We are committed to providing you with the best shopping experience. Below are the details of our Shipping and Return policies to help guide your purchase.
Shipping Options and Delivery Times
Standard Shipping: Delivery within 3–5 business days.
Express Shipping: Delivery within 1–2 business days (available for an additional fee).
International Shipping: Available for select countries. Delivery times vary based on destination, and customs processing may cause delays.
Shipping Costs
Shipping costs are calculated based on the delivery location, shipping method, and order weight.
We offer free standard shipping on orders over €50 (within Ireland only).
Order Processing
Orders are processed within 1–2 business days after confirmation of payment.
Orders placed on weekends or holidays will be processed the following business day.
Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with tracking details to monitor your delivery.
Shipping Restrictions
Some products may not be eligible for international shipping due to regulations.
IHPet.com is not responsible for customs duties, taxes, or additional charges on international orders.
Return Policy
At IHPet.com, we want you to be fully satisfied with your purchase. If for any reason you’re not happy with your order, our return policy makes it easy for you to return eligible items.
Return Eligibility
Items must be returned within 30 days of delivery.
Products must be unused, undamaged, and in their original packaging.
Non-returnable items include food, opened grooming products, clearance items, and personalized items.
Return Process
To initiate a return, please contact our customer service team at support@ihpet.com with your order details.
Once approved, you will receive a Return Authorization (RA) number and instructions on how to return the item(s).
Return the item(s) to the provided return address. Please ensure the package is securely packed.
Return Shipping Costs
Return shipping is the responsibility of the customer unless the return is due to an error on our part (e.g., wrong or defective item).
If the return is due to our mistake, we will provide a prepaid return label.
Refunds
Refunds are processed within 5–7 business days after we receive your returned item(s).
Refunds will be issued to the original payment method. Shipping fees are non-refundable unless the return is due to our error.
Exchanges
If you would like to exchange an item for a different size or product, please follow the return process and place a new order for the replacement item.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of receiving the product. Include clear photos of the damage to assist with your claim.
We will either issue a refund or send a replacement item, depending on the situation.
Contact Us
For any questions or further assistance with shipping or returns, please reach out to our customer service team:
We are here to help and ensure that your pet care experience with us is as smooth and enjoyable as possible!